First-ever Patient Experience Expo a success

Expo photo
Patient Avery Parker is greeted by therapy dog Anna and Lindsay Bona of Spiritual Care. Avery’s mother, Amber, is a PFCC Advisor for Mott.

On Wednesday, June 21, hundreds of faculty, staff, PFCC Advisors, patients and family members lined up outside the University Hospital dining rooms to learn about improving the patient experience at Michigan Medicine. At the first-ever Patient Experience Expo — sponsored by the Office of Patient Experience — units and departments had the chance to show how they support patients and families through the work they perform every day. Departments such as Spiritual Care, the Guest Assistance Program (GAP) and the Lift Team set up booths to provide information about their services.

“To see all these departments come together in one place, it gives you a great perspective on how many services Michigan Medicine provides,” said Brittany Nix, a member of the Lift Team.  “Employees aren’t exposed to every department on a daily basis so getting to know them in a setting like this will allow all of us to do our job better and help our patients in more meaningful ways.”

Next year’s event plans to be even bigger and better. The second annual Patient Experience Expo is scheduled for April 24, 2018 in the Towsley Triangle.


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