PFCC Announcements

Dr. Kathy Wade leaving patient-centered legacy, helped form UMHS PFCC

Dr. Kathleen Wade is retiring from the University of Michigan Health System. She has faithfully served as Associate Hospital Administrator and Director of Social Work, Assistant Dean for Hospital Social Work. Kathy has also been the administrative lead for the Patient & Family Centered Care Program, and was one of the leaders that helped promote the program and its many successful initiatives into what PFCC is today.

Kathy’s dedication to programs that support patients and her recognition that health care teams need support in order to provide the best care to patients and families will be greatly missed. She is warm, kind, wise, and cares deeply for our patients and communities. Kathy is also known for her fantastic sense of humor.

When asked what PFCC meant to her, she shared, “PFCC needs to be more than a change in culture; it must be a way of life.” Kathy has helped ensure that patient and family centered care is a way of life at UMHS. The PFCC Program continuously partners with patients and families to increase the quality, safety and experience of care. Kathy has made a difference. We wish Kathy Wade a wonderful and fulfilling retirement, and hope to continue the great work that was championed by all the leaders working to shape the ideal patient care experience.

Sounds of Change – How U Respond To Language and Its Impact on Health Disparities

How does language we are not familiar and comfortable with and our response affect the quality of care African American patients and families receive?  Come participate in a panel discussion hosted by the Division of Public Safety and Security.  We will explore how a fear for safety can be escalated by a misunderstanding created by cultural differences in communication.  Experience thought provoking role playing and a facilitated panel discussion.

Panel discussion moderated by Marlanna Landeros Division of Public Safety and Security Program Manager for Diversity, Equity and Inclusion. Panelists:  Nichole Burnside, PFCC Family Advisor, Officer Maureen Burke from the University of Michigan Police Department, Sgt. Darric Terry Health System Security,  and Nada Farhat, PGY2 Ambulatory Care Pharmacy Resident, Department of Pharmacy Services and Adjunct Clinical Instructor at the College of Pharmacy. Light refreshments to be served immediately after where the conversation can continue. This talk is presented by the University of Michigan Division of Public Safety and Security.

February 8, 2016, 9:00 AM-11:00 AM at Kuhn Auditorium, Alfred A. Taubman Biomedical Science Research Building, 109 Zina Pitcher Place, Ann Arbor, Michigan 48109

New Hour Tracking Capability will help Measure Volunteers’ Hourly Contributions

 Starting in 2017, PFCC will be able to track volunteer hours in our database in bulk. With more than 200 volunteers each, it would be incredibly helpful if you could keep track of your number of volunteer hours for 2016 and send them to us at the end of the year. Thanks so much! Shelly & Melissa

PFCC Learning Forum

The next PFCC Learning Forum is “Breaking Bad News: Patient & Family Panel” to be held Thursday, Jan. 26 from 1/26 from 1-2:30p.m. in the CVC Danto Auditorium.

Special Memorial

 It is with deep sadness that we share the news that PFCC Advisor Norm Bash passed away October 12th. We will miss his genuine passion for helping others. He was always willing to try new things and had recently joined the PFCC Editorial Board as a reporter. Our condolences go out to his wife, Leslie, and their family.

We also lost PFCC Advisor Gail Kimball on May 1 of this year. Gail started volunteering for PFCC in November, 2012 and was a member of the I-MPACT E-Advisory Board and the Volk/Ed Committee, a participant in the Afib Collaborative Conversation, and volunteer with the former Family Centered Experience Program. Gail was an extremely thoughtful and delightful person and we will miss her greatly. Our sympathies go out to her daughter, Vicki Kimball, and family.



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